Supportconfigs are huge blob of text which we are asked to examine and deduce issues from.

Sometimes the solution to a problem is quite simple.

  • Changed settings that shouldn't be made
  • Typo in values

Finding those things can be quite cumbersome. An easy solution to this problem would be to have a tiny tool that requires two items:

  • an initial state of the system; basically a default supportconfig (with the default values we ship)
  • a current supportconfig from the customer

Now we can create a diff of files/values that were changed, which may lead us to the root cause quicker.

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Hack Week 16

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  • almost 2 years ago: mkubecek liked Proper difftool for supportconfigs
  • almost 2 years ago: jschmid1 originated Proper difftool for supportconfigs
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